| Posting Title | Technical Support Engineer |
| About Us | VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and SMB customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. As a team, our employees thrive on forward momentum. We are an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to architect what’s next for the future of IT. With 13,000+ employees and 50+ locations worldwide, we are a passionate, innovative and driven group inspired to make a difference in the industry and our communities. Connect with us at www.vmware.com/careers. |
| Why work for our Division | The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the “best of the best” supporting business-critical applications in a virtual infrastructure. |
| Job Description | Responsibilities - Respond to customer inquiries, primarily by telephone and e-mail - Work flexible schedules, which may include evenings, weekends or holidays - Resolve customer technical issues through diligent research, reproduction, and troubleshooting - Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems - Document all technical inquiries, develop and review content for knowledgebase - Help test alpha and beta products Requirements: - Experience in providing Windows and some Linux/UNIX technical support to customers - Experience troubleshooting 3rd party application integration - Experience troubleshooting operating system support - Experience in Performance troubleshooting - Experience in Microsoft Active Directory - Excellent interpersonal skills - Strong in spoken and written English - Minimum of 2-3 years’ experience in software support - B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience - Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking Highly Preferred Skills - Experience with VMware Workstation and / or GSX Server - Experience with troubleshooting network connectivity - Experience with Kerberos/RADIUS and Single Sign-On - Experience with database related technology and administration (SQL Server, Oracle, DB2, etc) - Experience with Servers (Dell, HP, IBM, etc) - Experience with Server Management Software - Working knowledge of Novell NetWare or MacOS - Experience with scripting and programming - Experience with firewalls and security related issues |
| Location | Singapore, SG |
| Is this a remote or multiple location position? | No |
| Requisition Number | 41485BR |
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Technical Support Engineer Job (Singapore, SG)
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